Hasm
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Ticket router

List your teams, paste customer messages, and it picks the team and priority for each.

Customer serviceNew
One item per line. If your items span several lines, separate them with a blank line.

Without an account: 3 items per run, 10 per hour. Create a free account to run up to 100 items and correct results.

For developers: use it from the API

The same tool from your app. Send the fields and a list of items; you get the same verdicts back.

curl -s https://7aasm.com/v1/tools/ticket-router \
  -H "Authorization: Bearer $HASM_KEY" \
  -H "Content-Type: application/json" \
  -d '{"fields": {"teams": "Tech support\nBilling and refunds\nSales\nShipping"}, "items": ["I was charged twice, I need the refund today", "The app shows an error every time I log in"]}'

Or send the same questions yourself to POST /v1/systemone:

{
  "state": "رسالة عميل:\n…",
  "questions": {
    "team": {
      "type": "choice",
      "instructions": "أي قسم يتولى هذه الرسالة؟",
      "criteria": {
        "o1": "Tech support",
        "o2": "Billing and refunds",
        "o3": "Sales",
        "o4": "Shipping",
        "other": "لا يخص أي قسم مما سبق"
      }
    },
    "priority": {
      "type": "score",
      "instructions": "متى يجب الرد؟",
      "criteria": [
        "خلال أيام",
        "خلال يوم",
        "خلال ساعات",
        "فوراً: ضرر أو مهلة"
      ]
    }
  }
}